Privacy Policy

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Last Updated: November 25, 2025

1. Introduction

This Privacy Policy describes how Sisters-On-WhatsApp ("we", "us", "our") collects, uses, and shares information about you when you use our WhatsApp chatbot service. This policy is designed to comply with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

2. Information We Collect

Categories of Personal Information

Category	Examples	Collected
Identifiers	Phone number	Yes
Customer Records	Conversation history	Yes
Internet Activity	Interaction with our service	Yes
Inferences	Language preference	Yes
Sensitive Personal Info	N/A	No

3. How We Use Your Information

• Provide and maintain our chatbot service
• Respond to your messages with AI-generated content
• Improve our service quality
• Comply with legal obligations

4. Your California Privacy Rights

Right to Know

You have the right to request information about the personal information we collect, use, and disclose.

Right to Delete

You have the right to request deletion of your personal information. Send "DELETE" via WhatsApp to exercise this right.

Right to Correct

You have the right to request correction of inaccurate personal information.

Right to Opt-Out of Sale/Sharing

We do NOT sell or share your personal information. No opt-out is necessary.

Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

5. Data Retention

• Conversation data: Retained for 90 days of inactivity
• Automatically deleted after retention period
• Request immediate deletion anytime by sending "DELETE"

6. Data Security

We implement reasonable security measures including:

• AES-256 encryption for stored data
• Secure HTTPS/TLS transmission
• Access controls and monitoring

7. Third-Party Disclosure

We do not sell your personal information. We may share data with:

• AI service providers (to generate responses)
• Legal authorities (when required by law)

8. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect information from children under 13.

9. How to Exercise Your Rights

To exercise your privacy rights:

• Delete Data: Send "DELETE" via WhatsApp
• Export Data: Send "EXPORT" via WhatsApp
• Other Requests: Email privacy@sisters-whatsapp.com

We will respond to verifiable requests within 45 days.

10. Contact Information

For privacy inquiries:

• Email: privacy@sisters-whatsapp.com

11. Changes to This Policy

We may update this policy. Material changes will be communicated via WhatsApp or posted on this page.